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Session Code: THS1062
Presenter(s): Sanjeev Nair
Company(s): ServiceNow
Abstract: For many organizations, IT Operations can quickly become reactive and do not allow teams to remain efficient. As a result, incident response times suffer, SLA’s are violated, and services get impacted resulting in missed commitments. The usage of the ServiceNow IT Operations Management platform allows our teams to work intelligently by gaining visibility across hybrid cloud infrastructure and apps, maintaining service health, and optimizing cloud delivery and spend. See how our teams have transformed into a proactive and more efficient organization with the power of our platform. As a result, our teams have reduced major incidents and have saved 2500 hours/month through automation and AIOps.
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