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Session Code: BRE0164
Presenter(s): Leon, Philip
Company(s): AstraZeneca PLC, AstraZeneca PLC
Abstract:
Join this session to learn how AstraZeneca uses Performance Analytics to develop and promote ITSM foundation metrics, drive enterprise-wide adoption, and deliver consistent and reliable information to stakeholders. Learn how to build useful dashboards that engage users and empower employees to exceed key performance targets, including P1-4 MTTR, Request Automation %, and Knowledge Refresh. You'll also discover how AstraZeneca uses Performance Analytics to help service teams make data-driven decisions to deliver a world-class IT customer service.
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