Session Code: CSS0102
Presenter(s): Tim
Company(s): ServiceNow
Abstract:
With pressure to consolidate IT services under one organization, companies must be successful in creating a change management plan and designing an IT Platform and Shared Services model that will accelerate innovation across the Enterprise. In this session, we will share how you can design a Shared Services delivery framework and automate workflows across administrative and management functions with the ServiceNow Platform.
Attendees will learn:
- Organization change strategies for centralizing IT
- Metrics and moments that matter when considering digital transformation
- Lessons learned and quick wins when automating processes
