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Session Code: BRE3101
Presenter(s): Kelly Taylor, Michael Calleia, Karen Goslin, Allison French, Tiffany Stutler, Lacy Meisel
Company(s): LCBO, MetLife, Partners Healthcare, ServiceNow, Oshkosh Corporation, Arrow Electronics
Abstract: Defining an employee-centric knowledge management strategy is a fundamental aspect of an effective service delivery model. Learn how other customers have centralized disparate information from across their organization into knowledge bases and what impact this made to the way HR interacts with employees. This interactive panel discussion will also cover customer-sourced tips and tricks, governance best practices, and provide insights into the Knowledge Centered Service (KCS) methodology.
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