- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: CSS0074
Presenter(s): Jim
Company(s): Assurance
Abstract:
The deployment of ServiceNow became a catalyst event to reshape and rebrand our internal employee IT Help desk. The transformation included full rebranding to IT service desk, job description updates, employee communication, mission statement, service level creation and more. This session will describe the roadmap to embark on such an evolution, as we designed an engaging self-service employee and customer experience. The end result has created a new high quality internal IT service department delivering smart and reliable solutions, while delivering a continuous positive technology experience
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
