Create a work flow on incident tables for priority one tickets and assign to service desk group for

[shaikkhasim]

Hi Team

will you pls explain, how to create a work flow on priority one tickets and how to assign the work to particular group and after that they will give approval and close the case

[Sebas Di Loreto]

@shaikkhasim 
As you know, the incident process does NOT have a workflow so I should warn you not to complicate the process unnecessarily. 
Instead, investigate the Major Incident Management process/plugin since it seems to me  that is what you are looking for. 

[daniel_perriton]

Agreed. I would thoroughly investigate Major Incident Management to see if it meets your needs prior to trying to develop something from scratch.

[Dan O Connor]

Hi @shaikkhasim 

You can achieve this using Flow Designer. You can set up a Flow to Trigger when an Incident is created as your priority one, and set an action that it should assign to a specific team. 

[shaikkhasim]

Can you pls share one real time example