Not applicable

Session Code: CSS1133

Presenter(s): Tushita

Company(s): ServiceNow

Abstract:

You can spend tons of time and money creating the best possible version a solution, but none of that matters if you aren't solving a meaningful customer problem in the first place. In this session we will discus the UX Research process that the ITOM product team uses to capture early customer feedback to ensure that we are designing new products that solve meaningful problems for our users.