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05-04-2019
10:30 PM
Session Code: BRE0671
Presenter(s): Steven, Ryan
Company(s): Dell, DELL
Abstract:
Listen to Dell share their story of significantly enhancing the IT end-user experience by migrating from a custom-built portal to the new out-of-the-box Service Portal. They now leverage the ServiceNow mobile app to offer the same experience to users on the go. As part of the ticket submission process, they created "Guided Help," a self-service portal where employees can find answers and get help on their own 24/7 by using articles, catalog items, or pre-populated incident forms.
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