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05-25-2021
09:29 PM
Session Code: BRE2251
Presenter(s): Jacki Alexander
Company(s): Zions Bank
Abstract: Join Zions Bancorporation as they share their 12-month journey to replace a legacy platform and transform their Services Platform into one methodical, planned, transformation one step at a time. Starting with a simple knowledge/portal implementation followed quickly by SIR/VR, Zions Bancorporation has transformed its organization within 12 months utilizing not only knowledge/portal/SIR and VR, but also CMDB/Discovery, HAM, SAM and finally ITSM.
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