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Session Code: BRE1386

Presenter(s): Tiffany Bavier

Company(s): Ethos Group

Abstract: Rethink how you engage your employees to use ServiceNow. Why not increase adoption while having fun! Communicating new features and training end users can take up valuable development time. Instead mentor your champions to take a leadership role! This session will share best practices for starting up a Champion committee - from selecting members, training content and motivating employees to be excited about ServiceNow. Get your enterprise excited for ServiceNow in no time. We will share how we trained business departments to be pro's on the ServiceNow platform in 2 months and delegate non-code roles outside of IT. This reduced employee incidents & questions on how to use the NOW platform by 50%.