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Session Code: BRE1164
Presenter(s): Jessie
Company(s): Dollar General Corporation
Abstract:
Legacy systems can be difficult to move away from, and many organizations attempt to mitigate change by forcing their new systems to be as similar as their legacy ones. Discover how to embrace change and leverage modern out-of-the-box capabilities to unlock HR productivity.
In this session, Dollar General will discuss their journey from a legacy HR system to ServiceNow’s innovative HR Service Delivery solution. With more than 135,000 employees, Dollar General quickly realized their legacy HR system was becoming more of a burden rather than a helpful business platform. The system was rigid, outdated, and had severe limitations, so it was near-impossible to make efficiency or process improvements to enhance the employee experience. Learn how they were able to deliver an innovative HR Service Delivery solution that filled gaps in business processes, increased efficiency, improved employee self-service, and allowed them to stay creative in the way HR supports their business.
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