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05-25-2021
09:29 PM
Session Code: BRE1695
Presenter(s): Sean Phelan
Company(s): Univ Of MD
Abstract: University of Maryland has started its journey into machine learning with Predictive Intelligence. Learn how it was accepted by the agents, how we 'tweaked' our solution criteria conditions post-implementation, and how we have started using the Predictive Intelligence API to best fulfill agents' needs.
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