Session Code: BRE1207
Presenter(s): Hanlin Fang, Nabil Asbi
Company(s): ServiceNow, ServiceNow
Abstract: This session introduces ServiceNow's intelligent chat solution that allows business and service owners to create seamless chat experience for their end users. ServiceNow chat brings together bot (Virtual Agent) and human (Agent Workspace) with intelligent technology (NLU, ML and Advanced Work Assignment) to provide help when and where user most needs it.
