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05-04-2019
10:30 PM
Session Code: BRE1151
Presenter(s): Valor
Company(s): Accenture
Abstract:
With the introduction of Virtual Agent, Accenture has started to transform not just the employee self-help experience, but also the fulfiller interaction with the platform from where they're already working— by using bots, conversational help, machine learning for better ticket assignment, and contextual fulfillment options using a deep Microsoft Teams integration. Join this session to see how Accenture is making it happen.
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