Publisher not available for running reconciliation in SAMPro

Parul Chaudhary
Tera Guru

‎06-09-2023 02:05 PM

Hello Experts,

I am trying to run reconciliation for a specific publisher but in the dropdown it doesn't the publisher I want to run it for. I see it being possible when no entitlements are added against that publisher but in my case, I have added those as well and discovery has normalized the installations for that particular software but still I do not see publisher other than Microsoft in the reconciliation dropdown list. See screenshot added. Please let me know how to fix it. 

ParulChaudhary_0-1686344649935.png

 

Thanks,

Parul Chaudhary

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Craig Gruwell
Mega Sage

‎06-10-2023 03:55 AM - edited ‎06-10-2023 03:55 AM

Hi Parul,

 

Ensure the product type is marked as "Licensable".  Paste "samp_sw_product.list" into the Filter Navigator and filter on the Publisher.  The publisher will only appear within the Run Reconciliation publisher drop down if there are products marked as licensable.   

Karen54
Mega Guru

‎06-05-2024 01:28 AM

Hi Parul

Did you get a resolution for this issue please? I have a similar problem but in my case there are NO publishers available in the drop down list. We have entitlement and licensable products. This has worked fine for years but has been occuring in all non-prod instances for the past few days. (Washington). Thanks