Additionnal comments changes not triggering the notification

sala1 · ‎03-29-2024

Hello,
When I add the additionnal comments the notification is not triggering. If I change for example the state or when I assigned to the notification is working.

Dr Atul G- LNG · ‎03-29-2024

Hi @sala1

I think it is expected behaviour, the reason begin, until the assigned to is not fill, how system will know, who is sending the email.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎03-29-2024

Please check teh email logs once, is email is showing in logs or not.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sala1 · ‎03-29-2024

Hello Atul,
I check also the email logs the notification is not showing.

Dr Atul G- LNG · ‎03-29-2024

Hi @sala1

It means wrong in notification only

1. Is it PDI?

2. Remove the additional comment condition and check is email trigger in logs?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sala1 · ‎03-29-2024

No it's not a PDI.

Ok let me try