Additionnal comments changes not triggering the notification

[sala1]

Hello,
When I add the additionnal comments the notification is not triggering. If I change for example the state or when I assigned to the notification is working.

[sala1]

When I assigned to a person. The notification is working

[Dr Atul G- LNG · Accepted solution]

Hi @sala1 

I think it is expected behaviour, the reason begin, until the assigned to is not fill, how system will know, who is sending the email.

[dp11]

You have to check the following:

1. Who is the recipient?

2. Have they turned off that specific notification in their preferences?

3. Try a different recipient.

Notification will not get sent if there isn't a valid recipient. It will get sent even if the assigned to field is empty