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03-29-2024 01:00 AM
Hello,
When I add the additionnal comments the notification is not triggering. If I change for example the state or when I assigned to the notification is working.
Solved! Go to Solution.
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03-29-2024 01:43 AM
Hi @sala1
I think it is expected behaviour, the reason begin, until the assigned to is not fill, how system will know, who is sending the email.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-29-2024 01:03 AM
Please check teh email logs once, is email is showing in logs or not.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-29-2024 01:05 AM
Hello Atul,
I check also the email logs the notification is not showing.
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03-29-2024 01:08 AM
Hi @sala1
It means wrong in notification only
1. Is it PDI?
2. Remove the additional comment condition and check is email trigger in logs?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-29-2024 01:13 AM
No it's not a PDI.
Ok let me try