background script to change the assignment group of a closed incident (INC000234)

[moneyplant]

Hi All,

Can anyone help me on this?

Thanks in Advance.

Sachin

[Prateek kumar]

var gr = new GlideRecord('incident');

gr.addQuery('number', 'INC000234');

gr.setLimit(1);

gr.query();

while(gr.next()){

gr.setWorkflow(false);

gr.setForceUpdate(true);

gr.autoSysFields(false);

gr.assignment_group = 'pass in sys_id of the   assignment group';

gr.update();

gs.info("Incident updated:" +gr.number);

}