Forum Posts
Resolved! What is the difference between Knowledge article view count and reads ?
While extracting a report, we see three main columns in kb_knowledge table to understand KA analytics. However "view count" and "reads" columns seems redundant but there is mismatch in the numbers "89" and "77"? Any insights..
Unable to Integrate JIRA Servicenow. Getting error 401 - Invalid username/password combo' while sending REST API call to JIRA Cloud and Invalid URL Query
Unable to Integrate JIRA Servicenow. Getting error 401 - Invalid username/password combo' while sending REST API call to JIRA Cloud and Invalid URL Query. Tried both in SNOW and POSTMAN still getting the same error message.
Showing who approves on behalf of another.
When we set a delegate for approvals, the approval comes across as the original person not approved by xyz on behalf of abc. Is there a way to indicate who approved on behalf of someone?
Resolved! change the value of "glide.ui.session_timeout" with using script
check whether the property existsPrints the current Value to some log if the property exists( using log() methods in script Update the value of the target property with a given Value Try to change the value of "glide.ui.session_timeout"Research some...
How to add author name while creating major incidents in knowledge
While closing major incidents it's showing add knowledge if we clicked on that and later it's not showing author name in knowledge
Network Shares in Service Portal
how would I go about creating CI’s for selecting network shared areas from the service portal. Thanks
Resolved! Getting message The requested flow operation was prohibited by security rules.
Trying to create a Flow Design so when an email comes in an IF statement checks to see if the word classified is in the subject and when it tries to create a request I get The requested flow operation was prohibited by security rules. What does that ...
Resolved! Why can't you flag knowledge articles from the Incident view?
We are trying to encourage our IT support workers to flag articles as and when they see an issue with them, they primarily view articles through the related search in the Create New Incident form but when an article is opened in this area there is no...
Can we make the process flow changes to the knowledge management ?
Hi , I would really appreciate help regarding this matter, we have requirement that the process flow need to be changed Current process flow in our instance Draft > Review > Publish > Retired > Outdated >Closed Now,they required me to change the pr...
In order to discover details of a device / machine / server, does the discovery tool perform a task equivalent to logging into the device to obtain relevant configuration details of the device?
In order to discover details of a certain device / machine / server, does the discovery tool literally have to perform a task equivalent to logging into the device using IP Address and credentials to get relevant configuration details of the machine ...
Resolved! Create Azure AD user in ServiceNow
Is there a step by step guide on how to setup the Azure AD "create new user" MS Azure AD spoke please. Its not clear to me how the AUTH works from SNOW to AAD. There is no guide I can find explaining end-to-end how this is configured. Plenty of guid...
Windows PowerShell is in NonInteractive mode. Read and Prompt functionality is not available.
invoke-command -ComputerName $env:SNC_Hostname -Credential $cred -scriptblock{import-module Activedirectory;New-ADGroup -Name "${activityInput.Groupname}"} Am executing the above command to Create New Security group in AD getting this error "Windo...
Knowledge Conference in November 2022
Hi. I had previously heard that there is going to be a second batch of Knowledge conferences that will be made available in November 2022, for those unable to make the first set of conferences. Is this still being planned? And if so, where would the...
Values not popping up
I have a due date column in HR Case table which will automatically take up the value of the SLA due running on that tickets. But for the past few days it shows empty but the SLA is running fine. What might be the issue here?
