Knowledge Blocks expiring on Knowledge articles

[Ceduna]

We are wanting to implement Knowledge Blocks (KBB's) into our customers knowledge bases however there have been concerns (from the customer) around KBB's expiring due to people not actively reviewing/maintaining KA's already.

We are an integration company and do not own the ServiceNow instance, so we can only alleviate concerns with suggestions to the owner.  Im hoping others havent had similar experiences with this but im sure there are folks in this situation that have found a way to mitigate them.

The customers major concern with this situation would be knowledge missing for a particular step that is essential for later steps. IE steps 1-4 are visible then all of a sudden steps 5-6 arent, then 7-10 are visible again. 

My initial thought was around having some kind of place holder show up once the KBB expires so only the appropriate people still see it which would let them know the document needs to be reviewed and Validto extended.

Another idea was to have the KBB background show up slightly faded or some other visual identifier to assist people in recognising the knowledge may be outdated
From my testing in Dev/UAT i can see its a clean page when a KBB expires on a live KA.

As an aside: 

We have 50+ assignment groups with a few hundred staff all potentially needing to be able to create, view and manage KA's.

As we dont own the knowledge it also makes it difficult to force the customer into maintaining their specific KBB's and KA's to remove the possibility of documents auto-expiring. Even with all the reporting and dashboards. 

[Mark Manders]

So you are only responsible for a couple of steps within the articles (your own blocks)?

It doesn't really seems to be a problem you should solve. You can only be held responsible for your content. If the company itself is unable to have their knowledge owners do their job, it really is a people issue. It's THEIR job, why aren't they doing it? If the dashboards an reports are in place, it shouldn't matter if KBBs are used or not. 

The only suggestion you could make, is to set the valid to of an article, to that of the block. 

Your own remark 'as we don't own the knowledge' actually answers your question: they own it, they should maintain it. And that their current process isn't being followed because people refuse to do what they are being paid for, even with all of the tools they have, is not your problem. That will exist whether you start using blocks or not.