close notes

[Dallas2]

once the incident moves from resolved by to closed by, and sends  close note emails to the customer, it should only be sent once. however this is not the case. Servicenow is sending multiple same close notes to the user. that is what i want to stop from sending multiple close notes and just one close note.  how can i stop this?

[bradpsnc]

Have a look at the sys_email record itself from the sys_email table, and you can see the event and email notification that fired to create this notification. This is very handy when trying to figure out why a notification fired, and how to stop/update it.

[Dallas2]

what do i look for. 

i try typing sys_email.record or sys_email.table.. nothing comes up