Conditional branch of workflow

[T_Izumi]

I added a conditional branch to the workflow,
It always goes through the "true" route without functioning
Is there any solution?

[Megha Padale]

Hi,

Check the condition by which workflow triggers first and check the condition of if condition or script also, may be there any mistake you have done.

Check the links below, it might help you :

https://community.servicenow.com/community?id=community_question&sys_id=6ce90729db5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=34a1d76ddbdcdbc01dcaf3231f96...

If my answer helped you in anyway, please mark answer as helpful and correct.

Thanks and regrads,

Megha.

[Vishakha]

Hi,

If possible can you share screenshot of workflow condition.

Regards,

Vishakha

[T_Izumi]

Conditional branch where "価格<=¥10000" is a problem
Also upload the details of the conditional branch

 As an example, even under the following conditions, you will go through the "YES" route.
¥5000 <= ¥10000

[Vishakha · Accepted solution]

Hi,

It's little bit difficult to understand because of language.

Follow this steps:

1) Run your service catalog & check which workflow is actually running(Show workflow). 

2)Check your workflow should be in Publish state before executing service catalog.

3)Navigate to All context & check which workflow is running & if your workflow is in executing state then click on checkbox & in bottom you get option Action on selected row & click on Delete.

4)After compilation of above process run your service catalog again.

Kindly Mark Correct if this solves your issue and also mark Helpful if you find my response worthy!

Best Regards,

Vishakha