Create a script include and a client script to show "caller" email and phone number as a field msg

[jordanbenbelaid]

Trying to create a script include and a client script to show the "caller" info (email and phone number) as a field message under caller, that changes dynamically when the "caller is changed in an incident.

I have tried about 15 different script includes and client scripts, here are the latest that I have done

SCRIPT INCLUDE:

// CallerInfoScriptInclude script include

var CallerInfoScriptInclude = Class.create();

CallerInfoScriptInclude.prototype = {

  initialize: function() {},

  getCallerInformation: function(callerID) {

    var caller = new GlideRecord('sys_user');

    if (caller.get(callerID)) {

      var email = caller.email.getDisplayValue();

      var phoneNumber = caller.phone.getDisplayValue();

      return "Email: " + email + "\nPhone Number: " + phoneNumber;

    } else {

      gs.error("CallerInfoScriptInclude - Unable to find user with ID: " + callerID);

      return "Error retrieving caller information.";

    }

  },

  type: 'CallerInfoScriptInclude'

};

CLIENT SCRIPT:

function onChange(control, oldValue, newValue, isLoading) {

  if (isLoading || newValue === '') {

    return;

  }

  // Replace 'caller_id' with the actual name of the caller reference field on your Incident table

  var callerField = g_form.getControl('caller_id');

  // Use GlideAjax to call the server-side script include

  var ga = new GlideAjax('CallerInfoScriptInclude');

  ga.addParam('sysparm_name', 'getCallerInformation');

  ga.addParam('sysparm_user_id', newValue);

  ga.getXMLAnswer(function(response) {

    if (response) {

      // Remove existing messages before adding a new one

      g_form.clearMessages();

      // Display the information as a message in the caller field

      g_form.showFieldMsg('caller_id', response);

    }

  });

}

Any help would be appreciated, at the moment nothing comes up but before with a slightly different script I was getting a TypeError

[jordanbenbelaid]

Thanks a lot!

[Ankur Bawiskar]

@jordanbenbelaid 

why not show those fields as dot walked fields on the form just below the caller field?

[jordanbenbelaid]

I have to specifically use script include and client script, I think I tried this way first but it wasn't reading the information

[Ankur Bawiskar]

@jordanbenbelaid 

I would still recommend showing those as dot walked fields.

[Shahed Shah1]

I agree. It is preferred. It's strange that the dot-walk is not working and the OP is forced to use GlideAjax.