How does Author know whether a Knowledge feedback task is given to their article

[Nivedha G]

Hi,

   I have a query on how an author gets to know whether a feedback task is provided for their article.

And also if author does some changes to that article is it a manual work to change the state from New to Resolved for its happens automatically.

Thanks in advance

[swathisarang98]

Hi @Nivedha G ,

There are few OOTB notification which will be triggered when feedback task is generated ,

examples:

and yes you have to change the state of the task manually.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Aman Kumar S]

Hi @Nivedha G 

Knowledge owners can see the feedbacks under Knowledge > Feeback management > Feedback in application navigator, and notifications are sent out to the owners and authors.

It is a manual effort to change the state to Resolved.

[vaibhav_1803]

Navigate to the Knowledge Base: Access the Knowledge Base module.
Find your article: Locate the specific article you authored.
Review the article details: Look for a section related to feedback or comments. This might be indicated by icons or labels like "Feedback," "Comments," or "Ratings."
Check for associated tasks: In the feedback section, you might see details or links to any related tasks created for feedback or review. These tasks might have states like "New," "In Progress," or "Resolved."

[AndersBGS]

Hi @Nivedha G ,

If you look in the kb_knowledge table in the given form, there is a related list called feedback: 

Which refers to the table "kb_feedback".

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders