How to trigger "event" from inbound action to trigger notification to the email.from user?

[Fathima6]

Hi all,

I having one inbound action to update additional comments of the incident tickets from the 3rd party email's body text based on the incident number in the email's subject. So the next step is to reply to the "email's from" once incident updated successfully. I am trying to trigger the event from inbound action. but it's not working as expected.

   script included after update record is:  gs.eventQueue("Hi_incident", current.email.from, msg);

Please help me to come out of it.

Thanks in advance

[Vidhi Jindal]

Hi @Fathima6,

Please try to trigger notification in this way:- gs.eventQueue('Hi_incident',gr,email.from);

Please mark this response as correct and helpful.