Internal vs External view count

[tbbusby]

Is there anyway to see the view count of a KB article for external or anonymous user vs internal users?

[Kalyani Jangam1]

Hi @tbbusby 

Hi @tbbusby 

select "Knowledge" > "Articles" > "Published".

Select the gear icon[setting] and select "View count".

Please check below link once

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718592

Please check and Mark Helpful and Correct if it really helps you.

[Tai Vu · Accepted solution]

Hi @tbbusby 

Let's try this table below.

Name: Knowledge Use [kb_use]

URL: https://<instance_name>/kb_use_list.do

Basically,You can get the view count with the condition Viewed = true. The User column will track the audience, internal users will be filled as the current user and anonymous user will be filled as Guest.

Let me know if it works for you.

Cheers,

Tai Vu