Is it possible to have 3 stages of approval in Workflow for Publish and Retire the Knowledge article

[Nivedha G]

Hi,

 I have a scenario where once the knowledge Article is asked to publish it goes for Approval process, in which:

1.Level 1 of approval should be manager and knowledge owner.

2.Once its approved it goes to level 2 where approval goes to a particular group.

3.After that is approval it goes to another group for final approval.

Is this possible?

Thanks in advance

[Mark Manders]

Hi Diya,

Yes this is possible. If you look at the Knowledge base form, you can see that you can attach a workflow for approval. You can replace that OOB workflow with a workflow you create yourself, including all of the steps you require before an article to this base gets published.

You can make a copy of the existing wf to have a base to start from.

[SarathChandra]

Hi,

 I have a scenario where once the knowledge Article is asked to publish it goes for Approval process, in which:

1.Level 1 of approval should be manager and knowledge owner.

2.Once its approved it goes to level 2 where approval goes to a particular group.

3.After that is approval it goes to another group for final approval.

Is this possible?

Thanks in advance

[Mark Manders]

How does copying the question help resolving/answering?

[PriyaRanji]

Hello Diya,

Yeah its possible, you can copy the workflow "Knowledge - Approval Publish" and define the approval activity as per your requirement and update your Knowledge Base with Publish Workflow with your new workflow.

Instead adapting OOB workflow, we can go with custom one as an proposal.

Please do let me know in case of any queries.

Thanks,

Priyanka R