Knowledge approver - publish flow OOTB

jchennuri
Tera Expert

In the knowledge-based flow is it possible to remove KB owner from approval list and have only the manage and kb admin approval ?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @jchennuri 

Yes, you can do this, but it would mean modifying an OOTB (Out-Of-The-Box) flow. It's better to deactivate the existing flow and create a new one to add to the Knowledge Base.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @jchennuri 

Yes, you can do this, but it would mean modifying an OOTB (Out-Of-The-Box) flow. It's better to deactivate the existing flow and create a new one to add to the Knowledge Base.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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