Issue with Knowledge Category Visibility in Knowledge Base

[ShashikanthJ254]

I am currently updating our Knowledge Base and noticed an issue with category visibility.

I have a category named "Service desk", which shows up correctly under the Knowledge Base. However, another category called "Classroom Support" does not appear, even though it is created under the same Knowledge Base and has a published article assigned to it.

I’ve verified that the article under "Classroom Support" is published and active, but the category still doesn’t display in the KB view.

Could you please assist in identifying what might be causing this and advise on any configuration or permission settings that need to be adjusted?

Thankyou

[Mark Manders]

Please check on your user criteria. Are there any criteria blocking the KB or Article? 

You can use the 'User Criteria Diagnostics' under 'Knowledge' in the menu to check on this.

[ShashikanthJ254]

The user criteria for the knowledge base is that any user can read the article and there is no criteria blocking the KB or the article

[Ankur Bawiskar]

@ShashikanthJ254 

it won't show if there are no articles under that category or in their child categories.

those categories are active?

did you check any user criteria is blocking? try checking using "User Criteria" diagnostics feature.

If my response helped please mark it correct and close the thread so that it benefits future readers.