Kb_knowledge_create

[Madhan12]

On navigating to create new on Knowledge landing on the page

https://instnace name.service-now.com/now/nav/ui/classic/params/target/kb_knowledge_create.do%3F%26s...

on the new version of page after selecting "NEXT" the page is idle and not going to template selector.

[Madhan12]

@Sohail Khilji 

 as highlighted in the screenshot on clicking on next no action, it's idle.

Tried by repairing the plugins. No change

[Runjay Patel]

Hi @Madhan12 ,

As i stated in above post you need to enable the (Knowledge Management Advanced (com. snc. knowledge_advanced)) plugin in order to get the Article template.

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[j_s_1]

I also have this issue in several SN instances. The Knowledge Management Advanced plugin is active in all the instances. We have made no recent changes to the knowledge management configuration, but creation of knowledge articles started failing about 3 days ago.

Repairing the Knowledge Management Advanced plugin had no effect. 

Looking in the browser console, there is an exception thrown for an empty Try block for kb_knowledge_create.do on line 368, position 139

[j_s_1]

I found a fix for my situation. Line 3 HTML of the kb_knowledge_create UI page was updated from:

<g:requires name="scripts/angular_1.5.11/angular.min.js" inline="true" position="last"/>

to

<g:requires name="scripts/angular_1.5.11/angular.min.js" position="last"/>

This line was updated in Washington DC Patch 7a, but was skipped in my instances. 

Reverting line 3 to be the same as the base ServiceNow fixed the issue in my case.