Retire approval email notification

[Nivedha G]

Hi,

   I need to trigger a email to approvers when the knowledge article is in pending retirement state.

i) I have created a Business rule with "When to run-After insert and update (Attached screenshot of that)".

ii) I have created a notification where "When to send-Event is fired by mentioning the event name(Attached screenshot of that)".

But still I am not getting any email for the approvers(Managers & Owner of that knowledge base).Could you please help me with this.

Thanks in advance

[Aman Kumar S]

Hi @Nivedha G 

Did you check your event logs or script logs, if your event is triggered or logs that you have put in your BR is showing up in the logs?

[Harish KM]

Hi @Nivedha G few things to check, is the logs printing from your BR? if Yes did you try commenting out the advanced notification script which you have?

also as an alternative solution,

instead of BR you could have used flow designer where you dont need to code, your flow will trigger when records is created or update on knowledge table with condition Pending retirement and then use

Send Notification/Send Email Action to send Notification

[Nivedha G]

Hi,

I have used a flow designer to send this notification, but its not getting triggered. 

[Harish KM]

Hi @Nivedha G you dont need event in flow designer you could use action.

Here is the document on that. You can use either one

1. Send Notification

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/refer...

2. Send Email Action

https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/flow-designer/reference/send...