SLA due time is ahead of creation time, Pls help to solve !

[inthumathimyils]

Hi all,

A Servicenow ticket is opened on 2017-08-22 11:21:53. However SLA due is 2017-08-22 04:00. SLA due time is ahead of creation time. Could you please help to check ? thanks !!

[robpickering]

Inthumathi, we'll need a bit more information to assist...

I'm assuming this is an Incident.   Can you provide a screen shot of the Form View that includes the:   Opened, Updated, and SLA Due Fields?

Then a quick shot of the SLA Related list on the Incident.

Finally, a shot of the SLA Definition in question, specifically the Start condition.

Thanks!

-Rob

[inthumathimyils]

Please have a look into the incident.

[inthumathimyils]

SLA Definitions :

[inthumathimyils]

SLA Condition: