SLA due time is ahead of creation time, Pls help to solve !
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‎08-22-2017 10:49 AM
Hi all,
A Servicenow ticket is opened on 2017-08-22 11:21:53. However SLA due is 2017-08-22 04:00. SLA due time is ahead of creation time. Could you please help to check ? thanks !!
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‎08-22-2017 06:36 PM
Inthumathi, we'll need a bit more information to assist...
I'm assuming this is an Incident. Can you provide a screen shot of the Form View that includes the: Opened, Updated, and SLA Due Fields?
Then a quick shot of the SLA Related list on the Incident.
Finally, a shot of the SLA Definition in question, specifically the Start condition.
Thanks!
-Rob
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‎08-22-2017 08:22 PM
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‎08-22-2017 09:20 PM
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‎08-22-2017 09:21 PM