study tips for a technical support engineer Intern role at serviceNow

[0905cs211207097]

Hello ServiceNow Community,

I'm preparing for a technical support engineer online assessment for an internship role and would love some guidance. Can anyone share study materials, tips, or experiences that can help me ace this assessment?

Specifically, I'd appreciate insights on:

- Key concepts to focus on
- Common assessment questions or scenarios
- Any recommended study resources (docs, videos, practice exams)

Thanks in advance for your help!

Best regards, 

Vishakha

[achin_chawla · Accepted solution]

Hi Vishakha,

Best of luck with your journey with ServiceNow! Here are a few key areas to focus on:

1. ServiceNow basics: Be comfortable with navigation, incident management, and service catalogs.

2. Key Concepts:

ITSM fundamentals (Incident, Problem, Change Management)

Workflows and basic automation

Reporting and dashboards

3. Technical Skills:

Troubleshooting forms, business rules, and UI policies.

Basic JavaScript (for scripts, business rules).

4. Resources:

ServiceNow documentation

ServiceNow Developer Portal

YouTube tutorials for hands-on learning. There are many channels to learn basics, here are the links :

1. Atul Grover's Channel - I'd recommend doing CSA and ITSM courses.

2. Basico ServiceNow Learning 

3. SaaS with ServiceNow

[achin_chawla · Accepted solution]

Hi Vishakha,

Best of luck with your journey with ServiceNow! Here are a few key areas to focus on:

1. ServiceNow basics: Be comfortable with navigation, incident management, and service catalogs.

2. Key Concepts:

ITSM fundamentals (Incident, Problem, Change Management)

Workflows and basic automation

Reporting and dashboards

3. Technical Skills:

Troubleshooting forms, business rules, and UI policies.

Basic JavaScript (for scripts, business rules).

4. Resources:

ServiceNow documentation

ServiceNow Developer Portal

YouTube tutorials for hands-on learning. There are many channels to learn basics, here are the links :

1. Atul Grover's Channel - I'd recommend doing CSA and ITSM courses.

2. Basico ServiceNow Learning 

3. SaaS with ServiceNow

[AjajA]

do they ask data structure & algorithm in interview

[Ravi Chandra_K · Accepted solution]

Hello @0905cs211207097 

You might have hackathon round for Assistant Technical Support role.

Prepare the below topics.

JS, Unix/Linux commands,SQL

ans Servicenow Fundamentals

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

LinkedIn: https://www.linkedin.com/in/ravi-chandra-705a19132