what are the different subscriptions available in ServiceNow
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08-03-2023 08:19 AM
I want to know the types of subscriptions available in ServiceNow. How can i get the detailed information about the subscriptions.

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08-03-2023 08:59 AM
If you are asking about ServiceNow product subscriptions (ie. licensing), then I have found this to be helpful: https://www.servicenow.com/products/entitlements.html
Please mark this answer as helpful/correct if you find that it was helpful/correct. Marking as helpful/correct will help others in the community who have the same question find the solution.
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08-03-2023 10:59 AM
Nia ,
I want to know about the capacity subscription ,Unlimited ,unresrticted etc types.From where i can got the detailed information about it.

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08-03-2023 11:07 AM
I would recommend that you go to the source. Contact your tech rep and/or sales rep at ServiceNow.
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08-03-2023 12:25 PM
ServiceNow Subscription types
All subscription types are automatically set based on the licensed subscription, requiring no action on your part.
Per-User
Your organization purchased a subscription for the number of users for subscription applications and capabilities. By default, the instance can monitor and report on usage of the application by both subscribed users and users who are not subscribed.
Capacity
Your ServiceNow instance auto-allocates resources such as users, devices, software, or nodes to Capacity subscriptions. For example, resources like each CI that Discovery finds or each password reset request.
Unrestricted User
Unrestricted user licenses have no restrictions on role assignment. The number of users allowed to be designated as “active” is determined by the number of Unrestricted User licenses purchased.
Although Unrestricted User is a simplified model, you need proactive user administration to stay in compliance.
PA Indicator
Your organization purchased a subscription for an application family that uses Performance Analytics (PA) capabilities (for example, PA for ITSM or PA for Service Management). The PA admin creates indicators on tables that are used by the applications.
Unlimited
ServiceNow Store applications only. Your instance auto-allocates and tracks active users to an Unlimited subscription. There is no limit to the number of users that can be allocated. An active user is any user in the sys_user table that has a user id and has the Active checkbox set to true.
Please refer the below links:
Subscription Management (servicenow.com)
Managing your subscriptions (servicenow.com)
Types of subscriptions (servicenow.com)
Subscription Management Overview - Now Learning (servicenow.com)
What is Subscription Management? - ServiceNow
Subscription Management - Resource Allocation - ServiceNow