When paste text to knowledge article transfer to a link instead of text

[Estelle1]

Hi all,

one of our clients is encountering this issue when copy text from a Word document to the knowledge article body. When she tried to paste the text it shows a link instead of the text content. This seems only happen to this user, and I have asked her to try pasting in the notepad and then pasting to the knowledge article body but did not work. And she is able to paste anything to any other fields successfully. Any idea why this is happening?

[Community Alums]

Hi @Estelle1 ,

Paste content into the body of a knowledge article without copying the content formatting.

Open the knowledge article in which you want to use the HTML editor.

[Estelle1]

Hi Sandeep,

Thank you for your reply, but seems like after clicking on the paste as text icon, and right-clicking in the article body, it still shows the link, not the paste option. However, I believe the reason why only this user is having this issue is that all the other users simply using ctrl+v. Do you have any ideas why the paste as text not working?

Best,

Estelle

[jimmieg]

Hi!

Have you worked with the end user which browser this is occurring? I have a similar experience when pasting links into Chrome when it originates outside of Chrome. Pasting the same link into other browsers functions as expected. If this is the case, the alternative is to use ctrl - shift - v to paste the link in text form. 

Thanks! 
James G.

[Grover Tyson]

You need to hold down control + right click to enable context menu.