When paste text to knowledge article transfer to a link instead of text
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04-17-2023 08:59 PM
Hi all,

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04-18-2023 12:10 AM
Hi @Estelle1 ,
Paste content into the body of a knowledge article without copying the content formatting.
Open the knowledge article in which you want to use the HTML editor.
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04-18-2023 12:23 AM
Hi Sandeep,
Thank you for your reply, but seems like after clicking on the paste as text icon, and right-clicking in the article body, it still shows the link, not the paste option. However, I believe the reason why only this user is having this issue is that all the other users simply using ctrl+v. Do you have any ideas why the paste as text not working?
Best,
Estelle
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04-24-2023 09:24 AM
Hi!
Have you worked with the end user which browser this is occurring? I have a similar experience when pasting links into Chrome when it originates outside of Chrome. Pasting the same link into other browsers functions as expected. If this is the case, the alternative is to use ctrl - shift - v to paste the link in text form.
Thanks!
James G.
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06-13-2023 10:37 AM
You need to hold down control + right click to enable context menu.