Non-ServiceNow Event: KCS Transformation Series: Adopt in Waves June 13 8-9am PST

[Ashley Snyder]

We get a lot of questions on the product team on how to implement KCS for the first time in ServiceNow Knowledge Management. If your organization wants to start a KCS Program and not sure where to begin, check out the KCS Transformation Series.

This event is free and open to the public, but it is not focused on ServiceNow and is not hosted by ServiceNow. It is hosted by the Consortium for Service Innovation.

KCS Transformation Series: Adopt in Waves

June 13 – 8:00 am – 9:00 am PDT

For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in Waves so we can start small, create some success and excitement, and then invite others to join!

Together, we will:

• Review resources and Consortium Member examples for how to Adopt in Waves
• Showcase how critical and valuable a Coaching Program is for KCS Success
• Q&A with Certified KCS Trainers

This event will be recorded.

[David Nottingha]

@Ashley Snyder thanks for pointing this event out. Looks like it would be a good one!

David Nottingham