Do you have enhancements you'd like to see in Knowledge Management? We have the Idea portal available for you to submit your enhancement requests, search for other's requests, discuss requests, and vo...
We're looking into how feedback on knowledge articles is captured, tracked, and acted on across ServiceNow—and we want your perspective. Whether you're an author, a knowledge admin/manager, or someone...
A Quick Survey on Knowledge Article Organization & Navigation Have you ever opened a long knowledge article and wondered, “How do I quickly get to what I need?” That question is at the heart of what t...
Participate in our Knowledge Management Research Program Hello Knowledge Management Community! We’re building a new roster of Knowledge Managers, admins, authors, and practitioners who want to help sh...
Hello Knowledge Management Community! Thank you to everyone who has already shared their feedback—we’ve received many thoughtful responses so far! If you haven’t had a chance yet, there’s still time t...
We’re cooking up something new—a consolidated performance metric for knowledge management. We need your help with a few questions. Like: What makes a knowledge base truly effective? Which performance ...
Dear Knowledge community members, Be part of our highly sought-after 1:1 Research Feedback sessions! Collaborate with us to help shape early designs in the Knowledge Management Module. This session wi...
You can find the introductory post, including links to all episodes, here. While the SECI model(Episode1) and knowledge spiral(Episode2) explain how knowledge is converted and scaled, they do not tell...
In Episode 1, we explored the SECI model, focusing on the four modes of knowledge conversion—socialization, externalization, combination, and internalization—and how individual tacit knowledge is tran...
This is Episode 1 of our newly launched blog series.You can find the introductory post, including links to all episodes, here. The Organizational Knowledge Creation Theory developed by Ikujiro Nonaka ...
This post serves as the introduction to a six-part blog series.It provides a deeper look at the Theory of Organizational Knowledge Creation, a topic I also covered during the AI Learning Days held on ...
Dear Knowledge Community Members, We invite you to participate in a survey to help the Knowledge Management product team better understand your expectations from Knowledge Hub/ Centre. Your feedback i...
Join Our Exclusive Design Workshop! Dear Knowledge community members, Be part of the first of our highly sought-after design feedback workshops this March! Collaborate with a select group of ServiceNo...
Dear Community Members, Are you currently using Knowledge Demand Insights? If not, do you have opinions to share on your expectations from an insights dashboard in your knowledge management module? We...
Share Your Experience with Now Assist in Knowledge Management! Dear Knowledge Community Members, We invite you to participate in a survey to help the Knowledge Management product team better understan...
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Non-ServiceNow Event: KCS Transformation Series: A...
