Do you have enhancements you'd like to see in Knowledge Management? We
have the Idea portal available for you to submit your enhancement
requests, search for other's requests, discuss requests, and vo...
Dear Knowledge community members, Be part of our highly sought-after 1:1
Research Feedback sessions! Collaborate with us to help shape early
designs in the Knowledge Management Module. This session wi...
You can find the introductory post, including links to all episodes,
here. While the SECI model(Episode1) and knowledge spiral(Episode2)
explain how knowledge is converted and scaled, they do not tell...
In Episode 1, we explored the SECI model, focusing on the four modes of
knowledge conversion—socialization, externalization, combination, and
internalization—and how individual tacit knowledge is tran...
This is Episode 1 of our newly launched blog series.You can find the
introductory post, including links to all episodes, here. The
Organizational Knowledge Creation Theory developed by Ikujiro Nonaka ...
This post serves as the introduction to a six-part blog series.It
provides a deeper look at the Theory of Organizational Knowledge
Creation, a topic I also covered during the AI Learning Days held on
...
Dear Knowledge Community Members, We invite you to participate in a
survey to help the Knowledge Management product team better understand
your expectations from Knowledge Hub/ Centre. Your feedback i...
Join Our Exclusive Design Workshop! Dear Knowledge community members, Be
part of the first of our highly sought-after design feedback workshops
this March! Collaborate with a select group of ServiceNo...
Dear Community Members, Are you currently using Knowledge Demand
Insights? If not, do you have opinions to share on your expectations
from an insights dashboard in your knowledge management module? We...
Share Your Experience with Now Assist in Knowledge Management! Dear
Knowledge Community Members, We invite you to participate in a survey to
help the Knowledge Management product team better understan...
As part of our ongoing efforts to enhance the efficiency and quality of
our Knowledge Management module, we are conducting a survey to
understand your experiences and perspectives on article duplicati...
Influence design decisions on upcoming upgrades to Generate Knowledge
Article Flow by participating in this 60-minute one-on-one online
interview. Dear Knowledge Community Members, Sign up for our upc...
We get a lot of questions on the product team on how to implement KCS
for the first time in ServiceNow Knowledge Management. If your
organization wants to start a KCS Program and not sure where to beg...
The latest AI Academy session has been posted on Now Assist in Knowledge
Management. If you want to know more about generating articles with
generative AI and what we have coming out for May, this is ...
Do you have enhancements you'd like to see in Knowledge Management? We
have the Idea portal available for you to submit your enhancement
requests, search for other's requests, discuss requests, and vo...