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Knowledge Management Academy: Now on Now Perspectives - Knowledge Governance and KB Health

Published on by Lolita Honkpo | Updated on

In this session, we invite a special guest from ServiceNow's AI Experience Knowledge Management team to discuss our internal (Now On Now) story in support. She covers topics ranging from roll-out, team make-up, governance, and health of a knowledge base and process with live Q/A. We also review Duplicate Identification which came available with the May 1st Now Assist release.

Knowledge Management Academy is a series of live sessions focused on Knowledge Management discussions and how to use platform capabilities such as analytics from a Knowledge Management lens. Join us for topics such as getting started, processes and roles, best practices, analytics, release updates, and more! We'll have product experts on hand to provide demonstrations, explain concepts, provide guidance, and answer questions.

Explore the recordings of past Knowledge Management sessions and review the upcoming ones here: Knowledge Management Academy Past and Future Sessions.

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see our other upcoming scheduled events.