Knowledge Management Academy: Ready for AI

Published on by Lolita Honkpo | Updated on

Knowledge Management Academy is a series of live sessions focused on Knowledge Management discussions and how to use platform capabilities such as analytics from a Knowledge Management lens. Join us for topics such as getting started, processes and roles, best practices, analytics, release updates, and more! We'll have product experts on hand to provide demonstrations, explain concepts, provide guidance, and answer questions.

In this session, we covered how AI is incorporated in to different aspects of Knowledge Management through NowAssist. We reviewed all the areas NowAssist is incorporated, including AI Search, and discussed how articles impact NowAssist Genius Results. We also covered concepts that should be considered when designing your knowledge strategy and articles.

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register here. Note: The recording of this webinar will be uploaded here when ready.

Explore the recordings of past Knowledge Management sessions and review the upcoming ones here: Knowledge Management Academy Past and Future Sessions.

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see our other upcoming scheduled events.