Additional functions in Knowledge Articles

[Mike Hussey]

Has anyone added dropdown menus in knowledge articles with links to anchors that take the reader to a certain section of the article. 

Also, has anyone added tabs within a knowledge article allowing the reader to click on a tab to view information specific to the tab. 

The standard knowledge editor does not offer these features, but perhaps you can add these in the html?

[Mark VL]

You can also access the ToC button and forget about the complicated instructions and HTML by using the ServiceNow-native application, Amaze, available through the ServiceNow Store.  

The Amaze application for knowledge article building in ServiceNow can not only make the process much easier for you with its drag-and-drop functionality (no HTML), but it also makes it much more effective.  Many of our customers experience a dramatic increase in employee engagement due to the better communications.  

Check it out at www.intellective.co/amaze.