Good Morning,    I'm trying to figure out why the color of links set up in the back end, change when the article is published. I want to have links in a different color than the normal text, but even if I choose a specific color in the back-end, once the article is available in the front-end, the color is not respected. Is anyone having the same issue or know why this is happens? ... View more

Hi. First post, so please bear with me. I have been tasked with creating knowledge articles and so far, it's been great. The issue I'm running into is my article, upon creation, looks much different than what the end users see in the ServiceNow Portal.  Here is a snippet of my article I created:  And here is what it looks like in the portal:  My question is, why is the table missing from this view?  I also have a header that I like to put in my articles which is basically a single cell table with text. That table shows up in the article, but the coloring is removed, and the size is skewed.  Here is what it looks like in the knowledge portal:    Here is what it looks like in the ServiceNow portal:    I'm using the Vancouver version.  I've tried changing the table properties, but nothing changes. My assumption is that this is a setting that needs adjusting for the portal, but I am relatively new to ServiceNow so idk.    Thank you for your assistance in this matter.    ... View more

Hi All,    I changed the font of the table of content from Verdana to Arial. I published the article in the front-end and the font of the table of content showed up as Verdana.   Can you help me figure out why this happens? ... View more

hi there,  I'm looking to attach documents to published knowledge articles. They are various types. Is there a way they can be either added to a searchable library or made searchable themselves as part of the knowledge base I uploaded them to? (I managed attachments and have them all in there, I know its not efficient or best practice, but they're stored for access when I find a solution)  For example, they're all the same name as the Article, so technically when a user searches the article name, it should come up in the search. Is there something to enable this?  thanks  Robyn   ... View more

Hello, all!   I am working on providing some ideas for our knowledge article owners around how to make changes to article content easier to identify - i.e., a step in a process was changed on an existing article. In the past, using other knowledge platforms, I've used things like change notes or small icons to indicate exactly where on an article the content was changed. These are, of course, manual processes that require a bit of maintenance (i.e., remembering to remove icons after a certain period of time). I'm wondering if there are any ways ServiceNow might have a way to do something like this automatically (without trying to manually compare versions) or if your teams have created a process you use.   Thanks in advance! Sara ... View more