Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  ServiceNow releases Knowledge Center, a new workspace designed to simplify and accelerate every part of the knowledge lifecycle with a focus on improving overall knowledge health. ... View more

Hi,   Out of the box, the Approval Publish workflow routes knowledge articles to the Knowledge Base Owner or Knowledge Managers for approval. Alternatively, an Ownership Group can be used. However, I’m trying to design a slightly different setup.   I want: Everyone to start with approval required. A specific group of trained users to be able to self-publish. To avoid adding large numbers of users as Knowledge Managers. To avoid using Ownership Groups as this limits flexibility and article maintenance later. The goal is to manually add trained contributors to a custom group that allows them to bypass the approval step.   What is the cleanest way to implement this?   Would you recommend: Creating a custom publish flow with a condition like “If user is member of Group X → bypass approval”? Or is there a more standard / recommended approach to achieve this? Appreciate any guidance on best practice here. ... View more

I need to upload 1000 knowledge base files but in bulk ... View more