How can we enable submit request buttons for an article directs to a link? can anyone help with instructions, in my knowledge records there is create incident fields as check box to enable button on portal but not for requests. ... View more

We have Ownership groups. WE set parameter so that authors and revisers  retain their permissions to edit the article if they are not a member of the ownership group. glide.knowman.ownership_group.override = true glide.knowman.ownership_group.enabled = true What we noticed if we have user criteria on the article that the author does not meet they will lose their ability to update the article? Is this the accepted behavior ?   Our user case is we have the team that creates the content for shop keepers. Those article should only be viewed by the shop keepers. The team that creates the articles are not shop keepers.  We want people to edit the articles  but not view them via the portals. The platform/classic view is ok.   ... View more

In the list of published article list there are almost 350 plus articles in draft stage which are not available for the employee in EC pro. I wanted to know how can we retire the articles without the authors publishing it.   ... View more

Hi all,   I wanted to know what can be done for the articles which are in draft stage. However, the authors are not available to publish the article ... View more

Hi there,   We have recently begun using the Rich Content Editor to build out topic-specific microsites.   Recently, I ran into an interesting issue involving the column blocks. We have one microsite interface where the column blocks work as expected, and the cells are divided into halves or thirds. When I click into the Advanced settings for the individual cells, there is a minimum width field that is set to 260px.   But in another microsite instance I am working in, the column blocks do not materialize with column divisions, and each cell is the length of a full row. The cells cannot be resized and each one is missing the minimum width field.   We are trying to figure out what is causing this issue and why we are only encountering it in a specific Rich Content item but not others.   The images I have attached show where the 2-column and 3-column blocks work as expected, and where they do not work expected.   Thank you ... View more