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Knowledge Managers

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Viewing Data Visualizations list

When I go to the Data Visualizations list, am I looking at only Data Visualizations created using Platform Analytics or also ones created from Reports? In the UI Version column, what's the difference between Core and Next Experience? 

  • Question

Resolved! Add Existing Data Visualization to the Dashboard

Hi, I created a new Data Visualization using the Visualization Designer. How do I add a data visualization that's listed on the Data visualizations page (and either owned by me or shared with me) to a Dashboard? thanks in advance,Dan

  • Question

Images in Knowledge Center are getting skewed

When we try to add images into an article using Knowledge Center they usually either get stretched out or compressed. Is there a trick to adding images in the Knowledge Center editor or is this something I should try to get developers to look into?

  • Question

Assigned Topics vs Connected Content?

Hello all, we have noticed that on our older custom knowledge templates, the knowledge form has a tab under Related Lists called Connected Content and you can use this to connect the knowledge article to a Taxonomy Topic.  OOB template knowledge form...

  • Question

Spell Check in Google conflicting with "Insert Link" context menu

I've been working with my internal SNOW support team to try and get the Spell Check functionality working in Google Chrome.  I've followed all the documentation online to make sure that spell checking is enabled.  It works in other web sites.In Servi...

  • Question
  • chrome
  • Context Menu
  • google
  • insert link
  • spell checking

Resolved! Transfer Confluence to ServiceNow KB

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing. 

  • Question

Self Service Taxonomy

Good afternoon, We currently have a taxonomy for Catalog Requests and Knowledge, but we are thinking that we can do better and would like to see where we can improve. We are a law firm. Are there any other law firms that are willing to share their se...

  • Question

Resolved! Knowledge accessibility checker - reporting available?

Hi all, As you may know, the TinyMCE editor includes an accessibility checker that flags errors. Is there a way to generate a report across selected articles showing the number of errors in each, rather than reviewing each article individually?

  • Question
  • accessibility
  • Content Management
  • employee center pro
  • Knowledge Management
  • Reporting
  • User Experience

Knowledge base for guest users is busted

Hi folks After Australia Hotpatch 1 release, the search tools on the knowledge base broke. I was able to fix the search for logged in users by re-indexing, but the search tool for guest users is still broken.  Does anybody know how to fix this proble...

  • Question
  • Knowledgebase

Resolved! Dashboard Migration

Is there a way to migrate legacy dashboards to a Platform Analytics dashboard or Reports to Data Visualizations to be used on a Platform Analytics dashboard?

  • Question

Data visualizations vs Reports

I'm learning how to build dashboards in Yokahama. My question is this: When would I create a Data Visualization instead of a Report? On the surface, they both appear to do the same thing. Note that I have access to both in my Yokahama instance. Pleas...

  • Question

Knowledge article view counts

Is it possible to determine the view count of an article based a specific timeframe (from - to) as opposed to the version number only? 

  • Question

Knowledge article view count

I have a knowledge owner that wants to get a view count during a specific date range. Is that possible in ServiceNow?

  • Question
Group Information
Knowledge Managers

Knowledge Managers

Knowledge managers make sure that the team or project that they are working with, are doing the knowledge management that they are supposed to do. Join this group to learn how Knowledge Managers use the ServiceNow AI Platform to achieve the functions/goals to lead governance and be a champion for adoption. For more information on Knowledge-Centered Service and the Consortium for Service Innovation see their site and YouTube playlist. https://www.serviceinnovation.org/kcs/ https://www.youtube.com/@CSInnovation
1034 members
Open group
Created 09-02-2022
Members (1,034)
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