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Knowledge Managers

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Group Activity

How to Deactivate or Restrict “Add/Remove Approver” buttons in Knowledge Center workspace

In the Knowledge Center workspace, within the Approval tab of an article, there are options available to “Add Approver” and “Remove Approver.” These actions allow users to manually manage approvers for an article. However, in our current process, approvals are managed through a predefined group, which is responsible for reviewing and approving articles and so these buttons are not required and confusing users. Is there a option to deactivate or restrict their visibility based on role? I have already explored Declarative Actions, but did not find any existing OOB configurations applicable to the Knowledge Center scope.   Thanks Sowndharya ... View more
SowndharyaM4478
By Tera ContributorKnowledge Managers Friday
173 Views
1
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Automating knowledge article author updates

Has anyone automated updating the author of a knowledge article to the last person to modify it?  ... View more
Matthew Buckley
By Giga ContributorKnowledge Managers Thursday
303 Views
3
1

Transfer Confluence to ServiceNow KB

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.  ... View more
Andrew Freeman
By Tera ContributorKnowledge Managers‎05-03-202201:14 PM
12,918 Views
10
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Self Service Taxonomy

Good afternoon,  We currently have a taxonomy for Catalog Requests and Knowledge, but we are thinking that we can do better and would like to see where we can improve.  We are a law firm.  Are there any other law firms that are willing to share their self service taxonomy for Catalog and Knowledge? ... View more
StephanieM34173
By Tera ContributorKnowledge Managers Thursday
173 Views
0
0

Knowledge accessibility checker - reporting available?

Hi all,   As you may know, the TinyMCE editor includes an accessibility checker that flags errors. Is there a way to generate a report across selected articles showing the number of errors in each, rather than reviewing each article individually? ... View more
Karen Mora
By Tera ContributorKnowledge Managers Wednesday
420 Views
4
0
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Featured KMUG - AI search and Knowledge Management Best Practices

Recording Link:   Knowledge Management User Group (KMUG) AI Search and Knowledge Management Best Practices The presentation has been attached to this blog post as a PDF. The Q&A have been transcribed into the comments on this post.     Hello everyon...

  • blog

Resolved! Transfer Confluence to ServiceNow KB

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing. 

  • Question

Self Service Taxonomy

Good afternoon, We currently have a taxonomy for Catalog Requests and Knowledge, but we are thinking that we can do better and would like to see where we can improve. We are a law firm. Are there any other law firms that are willing to share their se...

  • Question

Resolved! Knowledge accessibility checker - reporting available?

Hi all, As you may know, the TinyMCE editor includes an accessibility checker that flags errors. Is there a way to generate a report across selected articles showing the number of errors in each, rather than reviewing each article individually?

  • Question
  • accessibility
  • Content Management
  • employee center pro
  • Knowledge Management
  • Reporting
  • User Experience

Knowledge base for guest users is busted

Hi folks After Australia Hotpatch 1 release, the search tools on the knowledge base broke. I was able to fix the search for logged in users by re-indexing, but the search tool for guest users is still broken.  Does anybody know how to fix this proble...

  • Question
  • Knowledgebase

Resolved! Dashboard Migration

Is there a way to migrate legacy dashboards to a Platform Analytics dashboard or Reports to Data Visualizations to be used on a Platform Analytics dashboard?

  • Question

Data visualizations vs Reports

I'm learning how to build dashboards in Yokahama. My question is this: When would I create a Data Visualization instead of a Report? On the surface, they both appear to do the same thing. Note that I have access to both in my Yokahama instance. Pleas...

  • Question

Knowledge article view counts

Is it possible to determine the view count of an article based a specific timeframe (from - to) as opposed to the version number only? 

  • Question

Knowledge article view count

I have a knowledge owner that wants to get a view count during a specific date range. Is that possible in ServiceNow?

  • Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing   Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow rel...

  • Article
  • Advanced Editing
  • Knowledge Center
  • Knowledge Management
  • tinymce
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Group Information
Knowledge Managers

Knowledge Managers

Knowledge managers make sure that the team or project that they are working with, are doing the knowledge management that they are supposed to do. Join this group to learn how Knowledge Managers use the ServiceNow AI Platform to achieve the functions/goals to lead governance and be a champion for adoption. For more information on Knowledge-Centered Service and the Consortium for Service Innovation see their site and YouTube playlist. https://www.serviceinnovation.org/kcs/ https://www.youtube.com/@CSInnovation
1022 members
Open group
Created 09-02-2022
Members (1,022)
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