Hi all   I would like to check whether it’s possible to bypass the workflow for articles where only the valid-to date has been updated and no content changes have been made.   If an employee is only extending the valid-to date, can the system detect this and allow the update to be approved automatically?   Best, Gopu ... View more

A large number of our public knowledge articles are not being indexed by Google Search. This was shown in the Google Search Console which we recently configured for our portal.   The main reason for not indexeing the knowledge articles is "Duplicate without user-selected canonical". We have not set a Canonical URL for our instance so this might help in getting more of our public knowledge articles to get indexed and thereby findable on Google Search.   The ServiceNow documentation (Configure custom SEO tags for canonical URLs and localized knowledge articles) tells us to change the SPSEOHeaderTagsArticleView script it does not clearly tell what we should change to define the Canonical URL. We also found that there is a option to set to determine if page should use a SEO script, but this seems not specifically for knowledge articles (see ServiceNow documentation: Enable SEO for localized versions of a portal page). The documentation refers to the SPSEOHeaderTags script. Can someone help us out what we should change and if the SPSEOHeaderTagsArticleView script is the only thing we need to change? ... View more

Hi all, While cleaning up articles to ensure they are tagged with the correct Portal topics, I came across an issue. Some articles show a Portal topic on the article page, but when I go to Connected Content to remove it, the topic does not appear there. This makes it difficult to remove the incorrect tag. To work around this, I had to reassign the same topic to the article and then delete it from Connected Content. I would like to understand why the Portal topic isn’t visible in Connected Content and whether there is a more efficient way to remove incorrect topics.   Best,  Gopu ... View more

Our Service Now team have configured the chat bot feature so there is a standard answer about the password complexity if the user types in 'password' I've asked them to see if they can change this behaviour so that it instead searches the KB for any articles tagged with password (we have an article about complexity, an article about passwords for other systems and several others all tagged with 'password') but have been told that it doesn't work. If you type 'password' you get a stock chat response If you disable the stock response, it returns catalog items that are tagged with 'password' It never returns KB articles So my questions are:   1) is it possible to return KB article links via the bot? (I'm assuming so) 2) assuming 1) is a 'yes' where in the config should they be looking?   I feel like I'm just being fobbed off with it all being too difficult - which is just giving ammunition to our architecture team who want to go and procure a completely different KM solution ... View more

Is there a way to adjust the default font size for the Insert Accordion feature in the TinyMCE editor?   I understand that font type and size can be configured through System UI Properties, but I don’t see any option to change the accordion’s default font size.   For example, our Article Body uses Verdana 12 by default, but accordions are currently set to Verdana 8. Thanks! ... View more