All KAs and their average click rating

[Kass3m]

Where do you find average click rating to show in a list report?

We have a requirement for a list report showing  all the knowledge articles by their KA Number

Short Description (title), Category, Can Read / Cannot Read, Country ISO, View Count

Average Click Position. Ownership Group, Created Date (date KA was created), Display Attachments

So that we can analyze content performance and accessibility across different time periods (e.g., this month, last month, this quarter, last quarter, etc.).

[Matthew_13]

@Kass3m - 

In ServiceNow, Average Click Position isn’t a field on knowledge articles, so you won’t see it in a list report. It lives in Search / AI Search Analytics, not on the kb_knowledge record.

You can report on article details (views, category, owner, dates, etc.) in a list, and use Search Analytics or Performance Analytics separately to understand click position and trends over time. Thumbs up if this helps!