Allow user to create the Knowledge article but restrict the ability to Edit/Retire/Delete articles

[sonalin]

I am looking assistance on the below requirement:

Our Access goal is to allow all Users to Create articles that a Knowledge Manager or Admin would then review and publish however we created a user criteria  "KowledgeCanContribute". as below

If this criteria given to the ITIL role it enables them to not only create articles but also to Edit/Delete/Retire all existing Published articles, along with visibility into the Unpublished articles. 

Information on these roles found in https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/task/... has been tested on our instance to confirm this.

Please assist if anyone have previous experience on achieving this and help me to correct ACL setup to allow ITIL Users to Create New Knowledge without granting them the ability to Edit/Retire/Delete articles.

Thank you,

Sonali.

[Aishwarya25]

Hi Sonalin,

You can use "Can Read" related list at the bottom of the knowledge article. Users coming under this list will be able to view the articles but will not have edit/delete accesss.

Please mark helpful / correct if this was useful.

Regards,

Aishwarya

[sonalin]

Hi Aishwarya, 

Thank you for your response. We have already restricted the ITIL users with Can Read option however, we need users should be able to create new articles and submit for review purpose along with its read access and access to view other categories.

I want to  write an ACL on the knowledge table for ITIL users with can read access along with that they can only create the knowledge  article however, they should not be able to publish and delete the articles.

I am looking if someone has already implemented it.

Thanks.

[Krishna N]

Hello Sonalin,

We have same requirement, please provide the answer here if you implemented. If anyone implemented please provide solution here. Thank yo!

[Krishna N]

Hello Sonalin,

We have same requirement, please provide the answer here if you implemented. If anyone implemented please provide solution here. Thank you!