Article in Review State
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2 hours ago - last edited 2 hours ago
Article is in Review
User is the knowledge_manager for that knowledgebase
In search, user can “view” the article in “Review”
We would like them to get the Edit button or create a new button so the knowledge managers can look at the article directly to access the approval tab /feedback tab to see who the approval is pending or feedback tasks
I noticed knowledgebase owners do get the “Edit” button and can then look the form of the article. We would like this for the Knowledge mangers as well .
We need the knowledge managers the ability to view article so they don’t need to search for it from the left nav “unpublished” menu.
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2 hours ago
First, it is not recommended for the owner or manager to use the portal to change or search for articles. Owners and managers should use the native view to search for the required articles. What you are sharing is out-of-the-box functionality, but it is not the recommended approach.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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