Article Preview Template (Sample Text) Posting as a different language

diane_gregory
Tera Expert

I am currently creating new Article Templates. I am testing the first one out. When I go to create a new KB article I select Create New->select the knowledge base->select the template an Article Template Preview (Sample Text) appears but not in English. I can't figure out how to change the language or how to remove the Article template preview in general. find_real_file.png 

12 REPLIES 12

jaimehonaker
ServiceNow Employee

I think it defaults to Latin. That's how ours sets up too. I am not sure if you can change it, but that font is just considered a placeholder.

Cheryl Wickwire
Tera Contributor

I've wondered the same thing!  Thanks for asking the question.

Jason Sturgeon
Tera Expert

This is not a straight forward thing to change unless you are a system admin. Seems like is should be a system property but yet it's buried in a script. 

This answer provided by sameeralikhan Sr. Technical Engineer at ServiceNow in this community post explains it and is copied below for convenience. 

The 'lorem ipsum' text is a common universal placeholder used to demonstrate the visual form of a document or a typeface without relying on meaningful content.

This derives from the following UI page:
https://instance_name.service-now.com/nav_to.do?uri=sys_ui_page.do?sys_id=610e172a87032300420e5cdac5cb0b07

If you want to change the default verbiage, you will need to make the change in the UI Page Client script.

The community link you posted is archived so any updates or suggestions are appreciated.

"This answer provided by sameeralikhan Sr. Technical Engineer at ServiceNow in this community post explains"