Article Views Counter

junaid98 · ‎02-08-2024

Hi Everyone,

Another quick question. Is there a way to see the "total" views of an article across multiple versions?

I'm interested to see the overall "total" views of an article to see if I can spot trends and maybe see which techniques I'm using are better than others.

Thanks again for the support.

Dr Atul G- LNG · ‎02-08-2024

Hi @junaid98

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718592

Knowledge User Count is updated via the scheduled job "Count Knowledge Use", so the results will be updated on a daily basis after the job runs. The Knowledge View Count related list shows all counts.

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Hiranmayee Moha · ‎02-26-2024

@Eoghan Sinnott .... Hi,

Thanks for your quick response and its very helpful. Can we see the total count of a particular KB article?

TIA

Eoghan Sinnott · ‎02-26-2024

Sure, if you select the Type as Single Score, then add the Article Number as the condition, it will give you the total number of views.

Hiranmayee Moha · ‎02-26-2024

@Eoghan Sinnott ....It's a great help.

Thank you so much !

Hiranmayee Moha · ‎02-26-2024

@Eoghan Sinnott ,

Would u pls explain difference in "Knowledge Use (Tab) vs. Use Count (field)???".

I have read the whole documentation in knowledge management and I still couldn’t find a specific answer regarding those two points. So I posted my question.

Thank you so much for your help !!!

Eoghan Sinnott · ‎02-27-2024

Hi!

The 'Use count' field is for when a knowledge article is attached to a Task. Knowledge Use is for when someone views an article. The below links have some good information in them.

https://www.servicenow.com/community/csm-forum/knowledge-use-tab-vs-use-count-field/m-p/421727

https://www.servicenow.com/community/developer-forum/used-count-in-kb-knowledge-is-not-matching-with...