- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-08-2024 11:10 AM
Hi Everyone,
Another quick question. Is there a way to see the "total" views of an article across multiple versions?
I'm interested to see the overall "total" views of an article to see if I can spot trends and maybe see which techniques I'm using are better than others.
Thanks again for the support.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-08-2024 11:14 AM
Hi @junaid98
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718592
Knowledge User Count is updated via the scheduled job "Count Knowledge Use", so the results will be updated on a daily basis after the job runs. The Knowledge View Count related list shows all counts.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-27-2024 05:24 AM
Hi... I attached a KB article in an incident, but it got incremented in both "use count" field and "knowledge use". Also when I viewed an article it incremented in "view count" field as well as "knowledge use". It means "knowledge use" is counting for both viewed and attached. Same time in reporting it shows knowledge use count not only total view count.
My requirement is only total view count.
Thanks for providing your valuable time.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2024 07:33 AM
@junaid98 Article views are captured on two different tables
- The kb_knowledge table provides view counts for the last 30 days only. To display higher view counts, you can adjust the number of days in the glide.knowman.view_age.day property. Increasing the number of days selected will reflect view counts on the portal for all knowledge users accordingly. Reference: Knowledge Management properties (servicenow.com)
- The kb_use table provides the cumulative view count and is suitable for reporting purposes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2024 11:36 AM
Also, if you began at Paris or later, you won't have that property as it has been deprecated. https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/r...:
"Note: Beginning Vancouverrelease, glide.knowman.view_age.days and Count Knowledge scheduled job is deprecated. So, set the glide.knowman.view_age.days to zero and do not use it. "
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2024 09:56 AM
I was a customer before Paris so I still have the property, but I was looking for information on how to do it the new way (we're on Washington prepping for Xanadu) . I can't seem to find information on view count in the later version. 😣
